Lead Sales Force Effectiveness (SFE) & Speaker Event Management (SEM) teams at Center of Excellence (CoE) providing support to Country Organizations; including management of deliverables, quality control process, customer satisfaction, issue resolution, work flow process, people management and partnership with local support functions.
Major Accountabilities:
• Lead SFE & SEM teams to manage deliverables for Country Organizations/Business Franchises; ensuring adherence to timelines and quality objectives.
• Provide guidance for an efficient and high-quality functioning of the SFE & SEM teams; promote synergy and best practice sharing among resources, drive collaboration with Country Organizations in managing high standards of communication and delivering best in class services
• Provide guidance in methodologies, processes and SOPs to enable creation and enhancement of deliverables in following areas:
o Market & Sales Reports
Periodic sales reports based on KPIs e.g. MS, growth, units, value, YTD, SOV, contribution etc.
Ad-hoc sales & market analysis report
o Activity Reports:
Call coverage, call average, call trend, coaching days, vacancy rate, productive frequency
Customer satisfaction surveys
o Incentive Reporting:
Target setting validation
Target vs. achievement calculation
Incentive and payout calculation
o Data Reconciliation Reports
• Partner with Regional Engagement Manager to pilot additional projects and actively support in on-boarding of new countries to CoE SFE team.
• Establish, vigorously monitor and report KPIs & take proactive action to continuously strive for improvements.
• Work towards build-up of functional capabilities to expedite transition of value added projects from Country Organizations/Business Franchises to CoE
• Drive standardization of reports across markets within SFE team
• Identify and resolve operational issues, clearly articulate potential recommenda-tions/solutions to local or global managers/partners; manage number of escalations to global office.
• Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.
• Work with other teams at CoE to leverage the cross-functional synergies
• Ensure exemplary communication with all stakeholders including internal GM&S as-sociates, and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.
• Groom talent and mentor associates for higher responsibilities.
• Provide input into performance appraisal of team members and manage the training needs of the group.
• Provide input into the budget process (for local India viewpoint) and ensure ongoing detailed cost reporting in line with the global and local policies / requirements.
Minimum requirements:
Educational:
MBA with Graduate / Post Graduate in Pharmacy/Science
Experience:
• Overall 10+ years of experience with 6+ years in Sales Force Effectiveness/Analytics with a leading pharma company/service provider and 4+ years of experience in leading a team
• Field force experience (desirable)
• Past work reflects a track record of operational excellence in SFE field
• Understanding complexity of working in an off-shored environment with 2+ years of international exposure
• Familiarity with process set-up, quality KPIs and operational issues / management
Related Competencies:
Ability to work independently and under pressure, demonstrating initiative and flexibility through effective and innovative leadership, attention to detail and quality focused, excellent interpersonal and communication skills, strong influence, negotiation and diplomacy skills, excellent people management skills with positive leadership, innovative, and collaborative behaviors & strong "can-do" orientation.
Contact: Pavan Kumar.V, Email :pavan_kumar.vadlamani@novartis.com
Friday, March 19, 2010
Sunday, January 10, 2010
BPO - Black belt / quality
Gurgaon & Jaipur Offices of an International BPO Firm require Black Belt / Quality Manager - Finance & Accounting.
Job Responsibilities:
Mapping Business Processes & Identifying Improvement Opportunities.
Using 6 Sigma & Lean initiatives to drive process improvements
Identifying areas of significant Customer Business Impact and improvement opportunities therein
Driving continuous and high productivity with low cost
Determining Appropriate Metrics to Gage Performance
Leveraging technology through Digitization initiatives
Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean
Lead Six Sigma and Lean strategic projects and initiatives
Best practice sharing & implementation
Education:
CA/MBA(Operations/Finance), Six Sigma Belt
No. of years of Experience: 5-10 yrs
CTC: 9 to 11 LPA
Send us your updated resume at candidates.recruitex@gmail.com
Job Responsibilities:
Mapping Business Processes & Identifying Improvement Opportunities.
Using 6 Sigma & Lean initiatives to drive process improvements
Identifying areas of significant Customer Business Impact and improvement opportunities therein
Driving continuous and high productivity with low cost
Determining Appropriate Metrics to Gage Performance
Leveraging technology through Digitization initiatives
Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean
Lead Six Sigma and Lean strategic projects and initiatives
Best practice sharing & implementation
Education:
CA/MBA(Operations/Finance), Six Sigma Belt
No. of years of Experience: 5-10 yrs
CTC: 9 to 11 LPA
Send us your updated resume at candidates.recruitex@gmail.com
.
Monday, January 04, 2010
VP Marketing – Liabilities & Wealth Management – Topmost MNC Bank - Mumbai
VP Marketing – Liabilities & Wealth Management – Topmost MNC Bank - Mumbai
Company Background:
Without doubt, one of the world's topmost banks. Highly consumer centric. Strong marketing and brand building emphasis. Sharply segmented product and service offerings. Extremely innovative. A performance driven work culture, with track record of people development. Growing real fast. Looking for an astute marketer of financial services to increase market share in the MID MARKET segment. ( Between 2 and 10 lakhs of investible surplus) This segment, while offering large opportunities for growth, also is an extremely competitive segment with entrenched and new players.
Key Responsibilities
Develop marketing strategies aimed at the customer segment with the objectives of augmenting acquisition, increasing cross-sell, driving usage & profitability, increasing customer engagement and reducing attrition for the liabilities & wealth businesses within the mid-market segment. Drive relevance for the product proposition using consumer research as well as analytics to understand customer needs and behaviour thereafter structuring the elements of the proposition on these lines. Strengthen the sub-brands through a range of ATL and other salience building and re-positioning campaigns. Conceive and implement an impactful marketing strategy that will help tap the internal (other customer groups) as well as external (new-to-bank) acquisition customer opportunity and drive the key business acquisition imperatives on acquisition. Create a marketing media mix across ATL and/or BTL that will effectively drive the marketing strategy. Analyze the customer portfolio behavior on an ongoing basis and draw insights from the same that will help drive in the creation / implementation of the marketing strategy. Liaise with the respective business heads and their teams to gain understanding of the business goals so as to be able to align the marketing strategy to the same. Share and implement best-practices across teams.
Hiring profile:
MBA with 6-8 years of work experience of managing teams in retail banking / financial services. Exposure to marketing of liabiliities and wealth management products and services would be necessary with stong marketing competencies . Strong business focus. Leader, team player, collaborative style to work seamlessly in a matrix organisation. Please write to mail@plum-postings.co.in. Subject line: VP Marketing - Liabilities & Wealth Management Mumbai.
Company Background:
Without doubt, one of the world's topmost banks. Highly consumer centric. Strong marketing and brand building emphasis. Sharply segmented product and service offerings. Extremely innovative. A performance driven work culture, with track record of people development. Growing real fast. Looking for an astute marketer of financial services to increase market share in the MID MARKET segment. ( Between 2 and 10 lakhs of investible surplus) This segment, while offering large opportunities for growth, also is an extremely competitive segment with entrenched and new players.
Key Responsibilities
Develop marketing strategies aimed at the customer segment with the objectives of augmenting acquisition, increasing cross-sell, driving usage & profitability, increasing customer engagement and reducing attrition for the liabilities & wealth businesses within the mid-market segment. Drive relevance for the product proposition using consumer research as well as analytics to understand customer needs and behaviour thereafter structuring the elements of the proposition on these lines. Strengthen the sub-brands through a range of ATL and other salience building and re-positioning campaigns. Conceive and implement an impactful marketing strategy that will help tap the internal (other customer groups) as well as external (new-to-bank) acquisition customer opportunity and drive the key business acquisition imperatives on acquisition. Create a marketing media mix across ATL and/or BTL that will effectively drive the marketing strategy. Analyze the customer portfolio behavior on an ongoing basis and draw insights from the same that will help drive in the creation / implementation of the marketing strategy. Liaise with the respective business heads and their teams to gain understanding of the business goals so as to be able to align the marketing strategy to the same. Share and implement best-practices across teams.
Hiring profile:
MBA with 6-8 years of work experience of managing teams in retail banking / financial services. Exposure to marketing of liabiliities and wealth management products and services would be necessary with stong marketing competencies . Strong business focus. Leader, team player, collaborative style to work seamlessly in a matrix organisation. Please write to mail@plum-postings.co.in. Subject line: VP Marketing - Liabilities & Wealth Management Mumbai.
Tuesday, December 29, 2009
Sales Lead - Development sector publication
Microfinance Insights(www.microfinanceinsights.com), an Intellecap publication, is a bimonthly magazine that analyzes the latest trends in the microfinance sector and serves as a consolidated, comprehensive resource.
Beyond Profit (www.beyondprofit.com), launched in May 2009, is a new quarterly magazine focused on social enterprise and social investing in developing and emerging markets.
We distribute at responsible finance and social finance conferences around the world and have a readership of 10,000.
Intellecap, the company that publishes the magazines, is a pioneer in providing comprehensive market-based solutions that help build and scale innovative businesses committed to economic and social development. Today it has offices in Mumbai, Hyderabad, and Delhi (India), and in Palo Alto (California, USA) with employee strength of 55 domain experts and experienced professionals from mainstream business sectors.
About the role:
If you are looking for a way to use your advertising/sales skills and make a positive impact, join our team as the Advertising/Sales Lead for the two magazines. The magazines are targeting sales and advertisement revenues, as well as grant support to provide an additional foundation for growth.
Responsibilities:
* Develop a sales strategy and corresponding activities for the magazines that ensures attainment of publications' sales goals and profitability in line with company vision and values.
* Initiate and coordinate development of action plans to penetrate new markets.
* Contribute to the development and implementation of marketing plans as needed.
* Serve as lead in sales calls, presentations and proposal responses to local and global clients.
* Identify opportunities and lead pitches for grant support while drawing support from a team of sales associates.
* Maintain accurate records of all outreach, sales, and activity reports, and utilize the same to further outreach.
Job Specifications:
* 3-5 years of experience in sales management.
* Strong understanding of customer and market dynamics and requirements.
* Willingness to travel and work in a global team of professionals.
* Proven leadership and ability to drive sales.
* Experience in writing grant proposals is desirable.
Contact Info:
Please forward cover letter and resume to: jobs@intellecap.com
Beyond Profit (www.beyondprofit.com), launched in May 2009, is a new quarterly magazine focused on social enterprise and social investing in developing and emerging markets.
We distribute at responsible finance and social finance conferences around the world and have a readership of 10,000.
Intellecap, the company that publishes the magazines, is a pioneer in providing comprehensive market-based solutions that help build and scale innovative businesses committed to economic and social development. Today it has offices in Mumbai, Hyderabad, and Delhi (India), and in Palo Alto (California, USA) with employee strength of 55 domain experts and experienced professionals from mainstream business sectors.
About the role:
If you are looking for a way to use your advertising/sales skills and make a positive impact, join our team as the Advertising/Sales Lead for the two magazines. The magazines are targeting sales and advertisement revenues, as well as grant support to provide an additional foundation for growth.
Responsibilities:
* Develop a sales strategy and corresponding activities for the magazines that ensures attainment of publications' sales goals and profitability in line with company vision and values.
* Initiate and coordinate development of action plans to penetrate new markets.
* Contribute to the development and implementation of marketing plans as needed.
* Serve as lead in sales calls, presentations and proposal responses to local and global clients.
* Identify opportunities and lead pitches for grant support while drawing support from a team of sales associates.
* Maintain accurate records of all outreach, sales, and activity reports, and utilize the same to further outreach.
Job Specifications:
* 3-5 years of experience in sales management.
* Strong understanding of customer and market dynamics and requirements.
* Willingness to travel and work in a global team of professionals.
* Proven leadership and ability to drive sales.
* Experience in writing grant proposals is desirable.
Contact Info:
Please forward cover letter and resume to: jobs@intellecap.com
Friday, December 11, 2009
Employee Relations, employee communications, HR generalist
Email: candidates.recruitex@gmail.com
Job Description : Opening with Bangalore Office of International BPO Firm
Profile: Employee Relations, employee communications, HR generalist profile.
The person would be assigned to a vertical and would take ownership of all employees related communications, policies, issues for the vertical. Someone who has been into HR generalist role and has managed 1500-2000 employees would be a good fit.
Qualification & Experience: The person should be from tier 1 (IIMs/FMS/XLRI/MDI/ISB/TISS/
Job Description : Opening with Bangalore Office of International BPO Firm
Profile: Employee Relations, employee communications, HR generalist profile.
The person would be assigned to a vertical and would take ownership of all employees related communications, policies, issues for the vertical. Someone who has been into HR generalist role and has managed 1500-2000 employees would be a good fit.
Qualification & Experience: The person should be from tier 1 (IIMs/FMS/XLRI/MDI/ISB/TISS/
JBIMS) institutes having 6-7 years of experience.
CTC: 14 to 15 LPA
CTC: 14 to 15 LPA
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