AVP/Sr.Manager-Phone Banking Operations
Location: Chennai
Primary responsibilities
- Escalation on Non adherence of Service Standards and Sharing of Product, Process Changes on a daily basis.
-Monitor Tracking of Daily productivity and adherence
-Defects Tracking and focused Channel Migration
-Tracking of customer escalation and taking this to closure
-Review Control aspects centre wise Defects, KRIs, Employee transgression etc.
-Ensure Timely call evaluations, feedback and acknowledgements.
-Ensure Quality standards through feedbacks, SLS reviews..
-SME feedbacks on quality and relevance to transfer.
-Vendor Management
Experience & Qualification
-MBA from Premier Institutes with 4-8 yrs experience in phone banking operations from reputed banks.
Interested may send your profiles with current CTC details to: preambojan@gmail.com
