Currently we are looking for Senior Management level position with one of the Leading Bank in Oman.Pls find below the JD.
Position: Call Center Manager
Location: Oman
Salary : INR 60 lakhs p.a
Responsibilities:
Supervise the Call Centre
Ensure timely MIS
Handle Customer complaints
Train Agents
Competencies required:
Launch the Call Center 24 x 7 .
Strong technical background that will be essential as we are upgrading our Call Center System (IVR, CRM etc)
Bi-lingual is a preference not requirement
Ability to work in a diverse environment
Excellent Management Skills
MIS/Reporting abilities
Tele-Sales Experience
Requirement:
-MBA from Premier Institute with 10 + yrs of experience.
-Should have experience in heading call center operations of any MNC bank.
Interested may send your profiles to preambojan@gmail.com .
