Role : Analyst
Division : Data Modeling and Analytics
Experience : 1- 3 Yrs
Location : Bangalore
Remuneration : Best in Industry
CLIENT - One of the largest investment companies in the United States with over $1.1 trillion of assets under management. Its a privately held company, owned by its employees. It has strong revenue and asset growth, supported by marketing and distribution prowess, as well as very strong systems, trading and issuer access. Research forms a core part of their overall investment approach. Client is one of the world's largest providers of financial services, with custodial assets of $2.4 trillion, including managed assets in excess of $1.3 trillion. Client offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to more than 20 million individuals and institutions as well as through 5,500 financial intermediary firms. The firm is the largest mutual fund
company in the United States, the No. 1 provider of workplace retirement savings plans, one of the largest mutual fund supermarkets.
Overview:
The Statistical Analyst will develop in depth analyses of all factors affecting call volume, average handle time, Phone off time, attrition
forecasts and centrally manage the creation of FTE allocations for business segments. The major role of the Statistical Analyst is to be proactive in delivering value-added data/analytical services to the Call Center's Management Team. These activities include and are not limited to monitoring service level agreements with forecast input providers, call volume activity, and forecasting of all scheduling drivers to alert management of potential problems and recommend alternative solutions to ensure a high degree of customer experience is maintained. The incumbent is also responsible for working closely with the Finance Department in providing management reporting relative to the Call Center's annual budget which includes providing valuable business insight to the Call Center's monthly business review prepared for senior management.
Experience, Skills and Qualifications:
Masters in Mathematics, Statistics, Industrial Engineering, and Operations Research required.
1 to 3 Years of statistical analysis and time series modeling
Experience in Statistical Forecasting Techniques like ARIMA, GARCH techniques
Must have skill sets: SAS Base and SAS ETS
Excellent Oral and Written Communication Skills
PC Skills: MS Word, EXCEL, PowerPoint, Access
Decision Support Tools: IEX, TCS, Crystal, Brio
Familiarity with Database Marketing and Data Warehouse analytical techniques
Ability to think both tactically and strategically ("Out of the box")
Ability to work under pressure to satisfy tight project deadlines
Quick decision making skills and strong business intuition combined with a strong organization
Strong Knowledge of Call Center Operations desired
Team Player ,Self- Motivated ,Ability to Adapt to Dynamic Business Environment and Changing Job Priorities, Results Oriented ,High Quality Standards
Kindly mail your confidential CV's to archana@tsource.in
